TITAN (Air Operations)
The Titan project aims to replace SWIFT, an outdated software system that the Network Operations Control (NOC) team currently relies on. Although SWIFT efficiently maintains Southwest operations, the ultimate goal is to shift most of its functions to OpsSuite. Aside from SWIFT, employees also use multiple systems, websites, Excel documents, and other tools in their daily tasks.
The team kicked off the project by obtaining knowledge and observing the Superintendents of Dispatch (SODs) who work in the Network Operations Control (NOC).
I examined the guidelines for changing flight schedules, such as turning, canceling, rescheduling, or updating, and completed the same initial training as other SWA employees.
Comprehend the software programs SODs and other Dispatch workers utilize to see how they interconnect.
Discovery
Roles & Responsibilities
I was the project's Lead Senior Designer, responsible for facilitating workshops, defining and prioritizing core features, and creating all necessary design artifacts.
Team Roles
Program Creative Director
Architect
Sr. UX Designer
Deliverables
Help Architect with IA Diagrams
Enhance User Flows
High Fidelity Wireframes
Prototypes
UX Research (Usability Testing)
UX Testing Flow
Wireframes + Prototypes
After several wireframe iterations, I created a prototype and developed a protocol for the Usability test.
Unfortunately, We did not get through the first round of testing due to the impact of COVID and the necessary layoffs at SWA.
